FAQs
Q: Can I exchange or return sale items on sale?
All sales are final and strictly non-exchangeable OR non-refundable.
Q: How long does shipping take?
Standard shipping typically takes 3-7 business days, depending on your location. We also offer expedited shipping options for faster delivery. Shipping times may vary during peak seasons.
Q: How can I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. Use this number to track your package online through the carrier's website.
Q: Are there any discounts or promotions available?
Yes! We frequently offer discounts and promotions. Subscribe to our newsletter and follow us on social media to stay updated on our latest offers and exclusive deals.
Bespoke Orders
Q: Where is your Bespoke and Bridal Studio located?
Our Bespoke studio (with confirmed appointment only) is located at 18, Jalan IM 3/2 ,Indera Mahkota Indistrial Park,25200 Kuantan,Pahang.
Q: How do I make an appointment?
Our bridal and bespoke consultations are generally held from Monday through Friday between 10am – 5pm with subject to availability and the convenience of both parties.
Please leave your details along with your intended appointment date & time and our team will get back to you with a confirmation. Alternatively, you may also call us at 012 366 4311 to inquire or schedule an appointment with us.
Q: What are your terms of payment? Do I need to pay a deposit?
After the first appointment and discussion, we will then follow-up with an estimated total / invoice for your order. The first 20% deposit is required to secure your Bridal order in our production calendar . Please take note that this deposit is non-refundable. Design proposals will be provided once the first deposit is made.
A second payment is then due after you have approved the design details. This second deposit shall amount to 50% of your final amount due. The third payment of 20% is due before the second fitting and the final stage of payment for the balance due, including any additional costs (if any changes or amendments to finishings and designs) incurred during the weeks leading up to collection must be paid on the day of collection.
A second payment is then due after you have approved the design details. This second deposit shall amount to 50% of your final amount due. The third payment of 20% is due before the second fitting and the final stage of payment for the balance due, including any additional costs (if any changes or amendments to finishings and designs) incurred during the weeks leading up to collection must be paid on the day of collection.
Q: What forms of payment do you take?
Our payments and invoices are issued in MYRYou can pay using any of the following methods:- Qr pay- Bank Transfers
Q: How many fitting sessions are required?
The number of fitting sessions varies between orders for many reasons. The average bride would need to come in between 2-3 sessions – any weight fluctuations / weight loss will have a significant impact on the design process of your order prior to the intended collection date. However, please do notify us if you’re on your period or feeling unwell during your appointment day or first fitting – this is to avoid any false measurements being taken which would require a second appointment and any potential additional cost incurred to you
Q: How many alterations will I get?
During each fitting session, we will share and agree on your measurements thus allowing us to keep an eye on your measurements in between fittings. If you happen to encounter significant weight gain or loss after our agreed timeline – we will have to charge additional payment for the major adjustments required for your dress.
Q: When can I collect my order?
Our aim is to have your order ready for collection one week prior to your event date. We can then store the dress for you at our studio to collect at a convenient time before your event. As with all Bespoke and handmade projects – this one week window may also vary since we will be making improvements with the embellishments and finishing, up to the very last moment.